About the Author
Arthur C. Martinez was chairman and CEO of Sears, Roebuck and Company from 1995 to 2000 and chairman and CEO of its retail arm, Sears Merchandise Group from 1992 to 1995. Prior to Sears, he was vice chairman at Saks Fifth Avenue, where he worked in various senior positions for 12 years.
Charles Madigan is the Sunday perspective editor of the Chicago Tribune and a Tribune senior writer. He is also coauthor of the business bestseller Dangerous Company, and he collaborated on Lessons from the Heart of American Business by Gerald Greenwald, former chairman and CEO of United Airlines.