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Raving Fans by Kenneth Blanchard and Sheldon Bowles
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Raving Fans

A Revolutionary Approach to Customer Service

By Kenneth Blanchard and Sheldon Bowles
Read by Rick Adamson, Kate Borges and John Mollard

By Kenneth Blanchard and Sheldon Bowles
Read by Rick Adamson, Kate Borges and John Mollard

Best Seller
CD $15.00

Jan 13, 2004 | 90 Minutes

Raving Fans by Kenneth Blanchard and Sheldon Bowles
CD $15.00
Jan 13, 2004 | ISBN 9780739309537 | 90 Minutes

Buy from Other Retailers:

  • $15.00

    Jan 13, 2004 | ISBN 9780739309537

    90 Minutes

    Buy from Other Retailers:

Buy the CD:

About Raving Fans

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature–not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace–and turn their customers into raving, spending fans.

About Kenneth Blanchard

Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc. He is the co-author of The One… More about Kenneth Blanchard

Product Details

Category: Leadership | Audiobooks

CD | $15.00
Published by Random House Audio
Jan 13, 2004 | 90 Minutes | ISBN 9780739309537

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