Part One: Supervision
6 Chapter One Your Introduction to Supervision
8 Chapter Two You and Your Organization
16 Chapter Three You as a Supervisor
26 Chapter Four Winning Respect
37 Chapter Five Winning Confidence
44 Chapter Six What the Best Supervisors Do
52 Chapter Seven Quick Wisdom: Supervision
Part Two: Management
56 Chapter Eight Your Introduction to Management
58 Chapter Nine Preventing and Handling Problems
67 Chapter Ten Being a Good Administrator
74 Chapter Eleven Winning Loyalty
82 Chapter Twelve What the Best Managers Do
92 Chapter Thirteen Quick Wisdom: Management
Part Three: Leadership
96 Chapter Fourteen Your Introduction to Leadership
100 Chapter Fifteen Leaders Prepare By . . .
108 Chapter Sixteen Leaders Are . . .
121 Chapter Seventeen Leaders Understand . . .
136 Chapter Eighteen Leaders Avoid . . .
152 Chapter Nineteen Leaders Lead By . . .
168 Chapter Twenty Quick Wisdom: Leadership