Satisfaction
By Chris Denove and James Power
By Chris Denove and James Power
By Chris Denove and James Power
By Chris Denove and James Power
Category: Marketing | Leadership
Category: Marketing | Leadership
-
$17.00
Jun 26, 2007 | ISBN 9781591841647
-
Jun 26, 2007 | ISBN 9781101216323
YOU MAY ALSO LIKE
The Loyalty Leap
Inside Rupert’s Brain
The Loyalty Leap for B2B
The ETF Strategist
One Click
Predicting the Markets of Tomorrow
Relevance
The Triumph of Value Investing
How to Win Customers and Keep Them for Life, Revised Edition
Praise
If you can find a better book on customer satisfaction, buy it. (Lee Iacocca)
It always seemed that J. D. Power and Associates wrote the book on customer satisfaction. Now they have, and the business community should be thankful for it. (Horst H. Schulze, founding president and COO, Ritz-Carlton Hotels)
In Satisfaction, the customerÆs experience is broken down into bite-sized, logical components that managers can use to develop practical business strategies. A truly valuable book. (Ken Blanchard, coauthor, The One Minute Manager and Customer Mania!)
The folks at J.D. Power and Associates wrote the book on [customer satisfaction] and now theyÆve written the Æbible.Æ Satisfaction is an important book, and a good read, too. (Paul Ingrassia, president, Dow Jones Newswires)
21 Books You’ve Been Meaning to Read
Just for joining you’ll get personalized recommendations on your dashboard daily and features only for members.
Find Out More Join Now Sign In