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Satisfaction by Chris Denove and James Power


  • Paperback $14.95

    Jun 26, 2007 | 288 Pages

  • Ebook $12.99

    Jun 26, 2007 | 288 Pages

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If you can find a better book on customer satisfaction, buy it. (Lee Iacocca)

It always seemed that J. D. Power and Associates wrote the book on customer satisfaction. Now they have, and the business community should be thankful for it. (Horst H. Schulze, founding president and COO, Ritz-Carlton Hotels)

In Satisfaction, the customerÆs experience is broken down into bite-sized, logical components that managers can use to develop practical business strategies. A truly valuable book. (Ken Blanchard, coauthor, The One Minute Manager and Customer Mania!)

The folks at J.D. Power and Associates wrote the book on [customer satisfaction] and now theyÆve written the Æbible.Æ Satisfaction is an important book, and a good read, too. (Paul Ingrassia, president, Dow Jones Newswires)

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