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We do not directly distribute digital texts to institutions or individual students. In order to best serve the needs of students with print disabilities, we have partnered with Bookshare, an organization that specializes in this endeavor.
Bookshare is a non-profit organization that makes books from Penguin Random House, as well as works from other major publishers, accessible to individuals with print disabilities. For more information about how Bookshare can help students, please visit Bookshare directly.
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You may find a list of specialty distributors who carry our books here.
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For Random House authors, including Knopf Doubleday and Crown:
[Author's Name]
c/o [Imprint Name] Publicity Department
1745 Broadway
New York, NY 10019
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[Author's Name]
Penguin Group
c/o [Imprint Name] Publicity
375 Hudson St
New York, NY 10014
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[Author's Name]
Penguin Group
c/o [Imprint Name] Publicity
345 Hudson St
New York, NY 10014
If you are unsure where to send your letter, please email consumerservices@penguinrandomhouse.com with the title of the book and author's name and we will confirm the proper address.
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Our website only includes information about books and authors currently published by Penguin Random House and available for order (including backorder and preorder) in the United States.
We do not have online catalog information for out of print titles or works published by other Penguin Random House publishers worldwide. For contact information and websites for other Penguin Random House publishers visit global.penguinrandomhouse.com.
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1745 Broadway New York, NY 10019 for Random House
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Penguin Random House offers paid internship opportunities in various business areas such as contracts, editorial, finance, graphic design, managing editorial, marketing, online marketing, production, publicity, sales, subsidiary rights, and operations. Visit our careers page for information www.careers.randomhouse.com.
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Apple
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Android
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Apple
Tap and hold the app you wish to delete until it shakes and then tap the “x” sign in the corner of the app.
Android
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You will NOT be charged for re-downloading an app if you have already purchased it, provided you use the same iTunes account you did to initially make the app purchase.
Android
Your application purchases are tied to your Google Account and can be installed an unlimited amount of times on any device, provided you use the same account. Paid apps can be reinstalled by visiting the My Apps section of Google Play. Note: free apps are not saved to My Apps after you remove them.
Apple
Once you’ve made an in-app purchase, you will always be able to re-download it again for free, provided that you use the same iTunes account you used to initially make the in-app purchase(s). The only exceptions to this rule are consumable in-app purchases like in-game currency or hints that run out as you use them.
How to restore your non-consumable in-app purchases:
Android
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Some apps allow you to purchase auto-renewing subscriptions from within the app, from the App Store, or from Apple TV. You can manage these subscriptions easily on your device through the App Store.
Apple
At this time, all Penguin Random House applications are available in the U.S. Select apps are also available in Canada, Australia, the United Kingdom, and the European Union member states (Austria, Belgium, Bulgaria, Cyrpus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland). If your home country is not included in this list, we hope to start selling apps in your country very soon!
Android
At this time, most Penguin Random House applications for Google Play are only available in the US though there are some exceptions. Hopefully we will be able to offer Penguin Random House apps in your country soon!
We do have a limited number of free download codes for each app to share with reviewers and journalists. To request a code, email apps@penguinrandomhouse.com with your request and information about the publication, website or blog you’ll be reviewing for.
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We would truly appreciate your feedback! Please let us know how we’re doing by writing a user review or by rating our apps in iTunes.
Android
We would truly appreciate your feedback! Please let us know how we’re doing by writing a user review or rating our apps in Google Play.
Penguin Random House does not accept unsolicited submissions, proposals, manuscripts, illustrations, artwork, or submission queries at this time. This includes submission of work previously published elsewhere. We are also unable to provide draft support, translation or ghostwriters for aspiring authors.
If you would like to have your work or manuscript considered for publication by a major book publisher, we recommend that you work with an established literary agent. Each agency has manuscript submission guidelines.
You may wish to refer to The Literary MarketPlace (the LMP), a reference guide that contains a listing of literary agencies. It can be found in most libraries. Another excellent source is The Writer's Market, which you should be able to find in a local bookstore or library. You can also visit their Web site at www.writersdigest.com for more information.
Select imprints do accept submissions for periodic review from authors as well as from agents.
DAW accepts unsolicited submissions of science fiction and fantasy novels. We do not publish short stories, short story collections, novellas, or poetry. The average length of the novels we publish varies, but is almost never fewer than 80,000 words. For additional requirements for DAW, please view the submission page here.
Schwartz & Wade accepts submissions directly from authors. Schwartz & Wade publishes about 15 to 20 books a year, mostly picture books, as well as middle grade and young adult fiction, non-traditional nonfiction, and graphic novels. Schwartz & Wade also accepts unsolicited picture book manuscripts and proposals for longer books. However, we advise that you first take a look at a selection of our books to make sure that your submission is a good fit for our small imprint. All submissions may be sent to: Schwartz & Wade Books, Submissions Editor, 1745 Broadway, 10-4, New York, New York 10019.
To review titles currently published under the Schwartz & Wade imprint, please visit this link.
Our digital imprints, including Alibi, Flirt, Hydra, and Loveswept, accept digital submissions. To find out more about these imprints, including details about their submission process and guidelines, please review the ‘Digital Imprints’ section here.
We do not accept proposals or query letters by email. You may send a proposal or query letter by mail to the managing editor of any of our Random House imprint using this address format:
Random House
ATTN: [imprint name] Editorial
1745 Broadway
New York, NY 10019
For submissions to Penguin imprints for adult and general trade titles:
Penguin Group
c/o [Imprint Name] Publicity
375 Hudson St
New York, NY 10014
For submissions to Penguin imprints for juvenile, including teen, titles:
Penguin Group
c/o [Imprint Name] Publicity
345 Hudson St
New York, NY 10014
To find more information about our various imprints and select which might be most appropriate for your author, please visit www.penguinrandomhouse.com/imprints.
Reprint request must be submitted through our secure permissions portal: Penguin Random House Permissions
If you wish to photocopy material for academic use, please contact:
Copyright Clearance Center
222 Rosewood Drive
Danvers, MA 01923
Tel: 978-750-8400 / Fax: 978-750-4470
For entire book translation and reprint rights for Penguin Random House titles, please call the Random House general information number at 212/782-9000 and request to be connected to the subsidiary rights department of the specific imprint.
Dramatic performance rights, including requests for live theater, film, television or radio broadcast, must be requested from individual imprints.
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If your source is a collection, anthology, textbook, magazine, or any publication other than ours, review the copyright acknowledgment page(s) to locate the information pertaining to the original source for the material you wish to use. That information is relevant to your request.
If your source is a paperback, please check the copyright page carefully to determine the original hardcover publisher, or with which publisher arrangements were made for publication of the paperback and make your application to the original U.S. publisher (if not Penguin Random House).
For Random House, Ballantine Books, Bantam Books, Delacorte Press, Dell, Del Rey, The Dial Press, Modern Library and Spiegal & Grau contact: randomrights@randomhouse.com
For Random House Reference, RH Audio, RH Puzzles and Games, Princeton Review, Living Language, and Fodors contact: CrownFilmRights@randomhouse.com
For Crown, Harmony, and Clarkson-Potter contact: CrownFilmRights@randomhouse.com
For Knopf, Pantheon, Schocken, Doubleday, Nan A. Talese, Everyman's Library, Vintage, Anchor, and Vintage Español, please contact: knopfdoubledayrights@randomhouse.com
For Random House Children's contact: kidsfilmrights@randomhouse.com
For Penguin:
Apply via the Permissions web site (preferred method)
By US Mail: Permissions Department, Penguin Group (USA) Inc. 375 Hudson Street, New York, NY 10014
By fax: (212) 366-2943
By e-mail: permissions@us.penguingroup.com. (Adult titles only.)
Please note that the Juvenile Permissions Department does NOT accept requests via email.
If you are unsure how or where to submit your request, please email permissions@randomhouse.com and/or pemissions@us.penguingroup.com with the title of the book, author’s name (including any known co-authors or contributors) and specify which type of use permission for which you would like to reply and we will confirm the proper address.
- In-stock items will ship within 2-3 business days of your order being placed
- Preordered titles will ship on or within 2-3 business days of their on-sale date (listed in your cart)
- Backordered titles will ship when available, however if the title does not become available within 90 days that portion of your order will be cancelled
An exception to this is made for in-stock items ordered with an expedited transit method (UPS 2nd Day or Next Day Service). If your order for an in-stock item includes expedited transit and is placed before noon EST, your order will ship the same day. If your order for an in-stock item including expedited transit is placed after noon EST it will ship the next business day.
Business days for processing orders are Monday – Friday, excluding holidays.
Our current shipping options, and their average transit times are:
UPS Ground – 7-10 transit days
UPS 2nd Day Service – 2 transit days
UPS Next Day Service – 1 transit day
USPS Priority Mail Service – 2-9 transit days (does not include online tracking)
Transit days refers to the carrier’s regular operations schedule. For UPS this is Monday – Friday, excluding select holidays. For USPS Priority Mail Service this is Monday – Saturday, excluding federal holidays.
You will receive a shipping confirmation by email. If you have selected UPS Ground or expedited services your email will include your tracking number and a link to the shipper’s website. USPS Priority Mail services do not include online tracking for us at this time, however they are generally delivered within 2-9 postal days of shipment.
Pre-orders for titles with a future on-sale date will not be shipped until the title is available for sale. Your order will be charged to your card and shipped within 3 business days of the posted on-sale date and you will receive a shipping confirmation email when the pre-ordered title is on the way to you.
No, once your order has been confirmed and you receive your order number we cannot cancel or make changes to any part of the order. Please review your shipping address details, item details (including title, quantity, and estimated ship date), and shipping method prior to entering your credit card information and confirming your order.
Penguin Random House does not directly sell digital content through our website. Links to eBook and audio retailers can be found on individual book detail pages.
Penguin Random House accepts payment for online orders by credit card only. We accept American Express, Discover, Mastercard and Visa.
Although we may try to contact you by phone or email regarding payment status, we reserve the right to cancel or place a hold on any transaction without further notice. Common reasons for hold or cancellation are:
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For more information about the status of an order, please send an email (including your order number) requesting a status update to consumerservices@penguinrandomhouse.com.
No, you cannot place an order at our site for delivery outside of the United States.
Items ordered directly from Penguin Random House may be returned to us under the following conditions:
- Items must be new, unopened and include all components
- Return shipments must include a copy of the original packing slip
- Return shipments must be sent by traceable means (such as USPS Priority Mail Service or UPS Ground Service) within 30 days of the shipment date on the packing slip
Returns that meet the above conditions should be sent to:
Returns Center
Penguin Random House LLC
1019 N State Rd 47
Crawfordsville IN 47933
Refunds will only be issued for new merchandise ordered directly from Penguin Random House and returned in original condition. Refunds will be issued for the value of the items ordered and any applicable sales taxes; original order shipping and handling and return freight charges will not be refunded.
We suggest you retain a copy of the tracking number for your return for reference. A refund will be issued to the card used on the order within 4-6 weeks of us receiving the returned item(s) provided they meet the conditions above.
Please email consumer services at consumerservices@penguinrandomhouse.com with your order number and a description of the damaged, missing or incorrect items.
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Penguin Random House does offer shipping to prisons and detention centers. Please review the destination facility’s local requirements for inmate mail prior to placing your order. You will be responsible for verifying that your order:
- does not contain prohibited materials or product types (such as hardcover books or CDs)
- is shipped by the appropriate carrier (generally USPS Priority Mail)
- contains the complete recipient name and delivery address as required by the facility, with abbreviations as necessary
If an order is refused by a facility for any reason it will be automatically returned to us. If returned, we will issue a credit to the card used on the order for the value of the book(s) and applicable sales tax within 4-6 weeks of our receipt of the return. Shipping and handling charges will not be refunded for returned orders.
To review your order selections, address abbreviations, or for other support related to this type of order, please contact our support team at consumerservices@penguinrandomhouse.com
Orders may return a 'pending' order number if we need to further validate billing or shipping address information, or in the case of time-out errors on the site.
If you do not receive a confirmation email with your order number within 1 business day, please contact our Consumer Services team for additional support at consumerservices@penguinrandomhouse.com
