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Lessons in Service from Charlie Trotter by Edmund Lawler
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Lessons in Service from Charlie Trotter

By Edmund Lawler

By Edmund Lawler

Best Seller

Part of Lessons from Charlie Trotter

Category: Business | Cooking

Hardcover $24.99

Nov 28, 2001 | ISBN 9781580083157

Lessons in Service from Charlie Trotter by Edmund Lawler
Hardcover $24.99
Nov 28, 2001 | ISBN 9781580083157

Buy from Other Retailers:

Hardcover
–

  • Hardcover $24.99

    Nov 28, 2001 | ISBN 9781580083157

    Buy from Other Retailers:

Buy the Hardcover:

About Lessons in Service from Charlie Trotter

In the second book in the Lessons from Charlie Trotter series, the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience.

As winner of the James Beard Foundation’s Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America’s finest restaurant. But it’s not just about food in this renowned Chicago hot spot. It’s about a subtle relationship between food, wine, ambiance, and service—a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotter’s unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence—Trotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and no matter what your business, your customers will keep coming back again and again.

• Charlie Trotter’s was nominated for the James Beard Foundation’s 2001 Outstanding Service Award, and the restaurant received the Beard Foundation’s Best Restaurant in America Award in 2000.

• Charlie Trotter’s books have sold over 300,000 copies.

About Edmund Lawler

EDMUND O. LAWLER teaches journalism at DePaul University and is the author of five books. He lives in Chicago, Illinois, with his wife and two sons. THE AUTHOR SCOOPWhat’s the history of your name?My last name is a distillation of my… More about Edmund Lawler

Product Details

Category: Business | Cooking

Hardcover | $24.99
Published by Ten Speed Press
Nov 28, 2001 | 240 Pages | 5-3/4 x 8-7/8 | ISBN 9781580083157

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Praise

"No restaurant in America comes closer to delivering a flawless total dining experience." —Wine Spectator"Every day at the restaurant is a journey. We consider the day a success if we can answer yes to a simple question: ‘Have we improved today?’" —Charlie Trotter

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