Foreword: Whistle While You Work
1. Charlie Chaplin Factories
Ping-Pong
Tuna Fish
Lip Gloss
Unions: Organizing and Demoralizing
2. Progress
Lordstown
Lumber: A Means to an End
Mink and Medicine
Division of Labor/Division of Laborers
3. Paper
Clerical
Typing at the Kennel Club
4. Computers: Back to the Future
The Supervisor Inside the Machine
Blue Shield: “Your Claim Is Being Processed”
Quotas: What’s Countable May Not Be What Counts
Use My Real Name—Elayne—and Spell it with a Y
Isolation
Resistance
Conclusion: It Could Be Different
