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Reader Rewards Program Terms and Conditions

The following terms and conditions (these “Terms and Conditions”) contain important information regarding the Reader Rewards Program (the “Program”) sponsored by Penguin Random House LLC (“Sponsor”). Please read the following Terms and Conditions carefully. These Terms and Conditions are a binding agreement between you and Sponsor and will govern your participation in any and all Program offers, along with Sponsor’s Privacy Policy and Terms of Use.

Being eligible for the Program entitles members (“Members”) to take advantage of certain Program rewards (“Program Rewards”) that may change from time to time and, which may be made available for limited times, as determined by Sponsor in its sole discretion. You can find out about available Program Rewards and offers by checking on Penguin Random House (the “Site”). Sponsor reserves the right to modify these Terms and Conditions at any time, without notice to you, so it is important to check the Terms and Conditions periodically. Participation in the Program and/or redemption of Program Rewards is considered acceptance of these Terms and Conditions and any modified terms included therein. Sponsor may, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the Program and/or any Program Reward at any time, including the availability of any Program Reward, without notice.

ELIGIBILITY: To be eligible for the Program, you must be a legal resident of the fifty (50) United States or District of Columbia (the “Territory”) and over 18 years of age. Employees of Sponsor and their immediate family members living in the same household of Sponsor are not eligible for the Program. You cannot participate in the Program if it would violate your employer’s policies or terms and conditions. The Program is provided to individuals only and each individual may create only one account. Corporations, associations or other groups may not participate in the Program. It is fraudulent for any individual or company, association, or group to direct, encourage, or allow individuals to use a single Account for the purpose of accumulating points for combined use.

ENROLLMENT: By registering for the Program, you agree to receive news about books, authors, and more, including a monthly e-mail exclusive for Program members that includes recommendations from our staff about what to read next. You also agree to receive emails summarizing your activity in the Program. You may update your contact information by visiting Outdated or invalid contact information may result in missing important communications about your account and the Program.

You can opt-out of receiving general news at any time by clicking “Manage Preferences” at the bottom of any email and following the prompts in the Preference Center to unsubscribe from any or all email subscriptions. You will continue to receive Reader Rewards program emails which contain information about your points totals and your rewards codes. If you no longer wish to receive any Reader Rewards emails, you will need to cancel your membership.

To cancel your membership, you can do one of two things: Click the “Unsubscribe” link at the bottom of any Penguin Random House email footer, which will take you to the preference center. Here, you can view your email subscriptions and unsubscribe from any you wish or click “Close Account” and follow the prompts on-screen. Alternatively, you can simply log in to your Reader Rewards dashboard and go to Email Preferences. Follow the on-screen prompts to either unsubscribe from any emails or click “Close Account” to cancel your membership.

EARNING POINTS: Once you have become a Member, you can begin earning Program points (“Points”) by purchasing any eligible book published by Penguin Random House from any retailer located within the 50 US states or District of Columbia. “Retailer” is defined as any entity that sells books for the list price. “Eligible” is defined as the following 1. any book on your personalized dashboard on the Site 2. any book that includes the “Earn points on this purchase” flag on the book detail page on the Site 3. any book which meets either of the first two criteria and is purchased for the list price from a seller of firsthand Penguin Random House Books. A book may have many associated ISBNs, but not all ISBNs are eligible. For the avoidance of doubt, book club purchases, secondhand books, discounted books, remaindered books are not eligible for point redemption. If a book (or format or ISBN of a title) is excluded from the Program, there will be a note on the book detail page on the Site that reads “This format is not eligible to earn points towards the Reader Rewards program” or “This title is not eligible for the Reader Rewards program.” For each eligible book you purchase, you will earn 10 points by submitting your proof of purchase through the form found on Proof of purchase will include the book’s ISBN, the purchase date, purchase price, and the retailer. You can only earn a maximum of 10 points per single ISBN, unless your ISBN qualifies for an exception, for example certain box sets. You may not earn additional points by purchasing multiple copies of the same ISBN. You may not earn points for receipts dated more than 60 days prior to the day of submission. Books purchased prior to publication may be issued pending points until the book is released. Each submission will be reviewed to validate Program eligibility and proof of purchase. Sponsor reserves the right to reject any submission in its reasonable discretion if it believes such submission is fraudulent or if the submission does not meet our terms. Penguin Random House reserves the right to contact you for further proof of purchase for any submissions deemed suspect and the proof of purchase must have: the retailer name, date of purchase, the ISBN or book title and price clearly printed on it to be deemed eligible. Points will be posted to a Member’s account balance within 3 business day(s) of submitting proof of purchase, and will be available for redemption once Member has earned 120 Points. Points shall expire two years from the date of issue. Once a rewards code is issued, Member’s point balance will decrease by 120 points. You can check your point balance at any time by logging into your account management page on the Site. Members can earn a maximum of 720 points per calendar year. Sponsor reserves the right to suspend, terminate, revalue or modify, without liability, or notice to Members, all or part of the Points value structure and offers and any merchandise or service. Sponsor reserves the right to adjudicate all Points discrepancies in its sole discretion, and the Members agree to abide with any such adjudication.

POINTS REDEMPTION: When a Member has earned 120 points, Member will receive a rewards code available both on their dashboard and via email. The rewards code is valid for one time use on the Site to redeem for book(s) published by Penguin Random House up to a thirty dollar ($30) value. “Eligible” is defined as all titles except the book pages marked “This title is not eligible for the Reader Rewards program.” Or “This format is not eligible for redemption with your Reader Rewards code.”
The rewards code is valid for six (6) months from the date it is issued. Total value of book(s) in Member’s cart at the time of redemption may not exceed $30 (excluding tax and shipping) or the rewards code will not work. If total value of book(s) in cart at the time of redemption is less than $30 (excluding tax and shipping), Member forfeits the remaining balance of the rewards code. Program Rewards are available only while supplies last and quantities may be limited. Sponsor may change at any time, and from time to time, the Program Rewards available without notice. Member will not be able to redeem Points for a Program Reward if Member has insufficient Points for such Program Reward. Any items received as a result of a redemption of Points may not be exchanged or returned for cash or credit and may not be used to earn additional points. Program Rewards will be shipped within 3 weeks of redemption order. If multiple items are redeemed as part of your Program Rewards, items may ship separately. Program Rewards must be shipped to an address in the Territory.

REWARD CONDITIONS: The Program and/or the Program Rewards are void where prohibited by law. If a Program Reward becomes unavailable, Sponsor may substitute a prize of equal or greater value. Program Rewards are not redeemable for cash. Program Rewards may be taxable, depending on the value of the item and the federal, state, and local tax laws applicable to Member. Members are solely responsible for reporting such items on their tax returns and paying any associated tax liability. Members may not assign or transfer any Points or Program Rewards. Sponsor makes no warranty in any respect as to any service available within the Program.

MEMBER’S CODE OF CONDUCT: Sponsor believes in full transparency and in full, fair and effective disclosures of material facts relating to Member’s relationship with Sponsor. Sponsor requires that all Members abide by the FTC’s Guides Concerning the Use of Endorsements and Testimonials in Advertising ( (“FTC Endorsement Guides”). Per the FTC Endorsement Guides, Member should disclose Member’s connection to Sponsor when speaking favorably about or otherwise promoting the Program.

TERMINATION: Sponsor may, in its sole and absolute discretion, cancel, change, suspend, or modify any aspect of the Program and/or any Program Reward at any time, including the availability of any Program Reward, without notice. Sponsor may, in its sole and absolute discretion, terminate or suspend any Member’s participation in the Program for breach of these Terms and Conditions, or for taking any actions that are inconsistent with the intent of these Terms and Conditions. Sponsor reserves the right at its sole discretion to prohibit any Member from participating in any aspect of the Program if Sponsor deems or suspects that such Member has engaged in or has attempted to engage in any of the following: (a) acting in violation of these Terms and Conditions; or (b) damaging, tampering with or corrupting the operation of the Program or Site; or (c) acting with intent to annoy, harass or abuse any other person; or (d) any inappropriate, uncooperative, disruptive, fraudulent, potentially fraudulent, or unusual behavior or activity; or (e) activity deemed in the sole discretion of Sponsor to be generally inconsistent with the intended operation of the Program. Any decision Sponsor makes relating to termination or suspension of any Member’s participation in the Program shall be final and binding in all respects. Sponsor shall be the sole determiner in cases of suspected abuse, fraud, or breach of these Terms and Conditions or intent of these Terms and Conditions.

CUSTOMER SERVICE: If you have any questions regarding the Program or are experiencing any issues, please send an email to Sponsor at

INDEPENDENT CONTRACTOR STATUS: Nothing in this Agreement implies any employment or joint venture relationship between Sponsor and Member. As an independent contractor, Member shall not receive nor be entitled to a salary or any other benefits or privileges Sponsor provides to its employees. Sponsor and Member agree that: (i) Member will be treated as an independent contractor with respect to Member’s role under this Agreement for all purposes, including, federal, state, and local tax purposes and for all other purposes and Sponsor will not withhold or pay over on behalf of Member any amounts relating to federal, state or local income taxes, unemployment compensation, workers compensation, social security or other taxes or assessments; (ii) Member will never be asked to perform tasks, duties, or otherwise which will render Member’s services to be that of an employee; (iii) Member will not be provided great detail or strict guidelines about how to participate in Program but will rely on Member’s own expertise; (iv) Member may perform tasks at Member’s own discretion on Member’s own schedule, and Member may elect the hours (if any) during which Member puts effort against the tasks; and (v) Sponsor has no right to exercise any control whatsoever on Member’s daily activities.

CONFIDENTIALITY: Both Sponsor and Member acknowledge that either party may acquire confidential information concerning the other party pursuant to the provisions of this Agreement, and hereby agree that they shall not use any such information for any purpose, except as otherwise expressly permitted hereunder. Member further agrees not to disclose or provide any such information to any third party and to take all necessary measures to prevent any such disclosure.

RELEASE: By participating in the Program, Members release Sponsor, its parent, subsidiaries, affiliates, suppliers, advertising and promotions agencies and their respective directors, officers, employees, and agents (collectively, “Released Parties”) from any and all liability for any loss, harm, damages, cost or expense, including, without limitation, property damages, personal injury and/or death, arising out of or in any way connected to the Program and/or the use of any Rewards.

INDEMNIFICATION: Members agree to indemnify, defend and hold Sponsor and its representatives and agents harmless from and against any and all third party claims, demands, liabilities, costs or expenses, including attorney’s fees and costs, arising from, or related to any breach by Member of any of these Terms and Conditions or any violation by Member of applicable law.

GOVERNING LAW: The laws of the State of New York shall govern these Program Terms and Conditions. Member hereby expressly consents to exclusive jurisdiction and venue in the courts located in New York for all matters arising in connection with these Terms and Conditions or Member’s participation in the Program.

LIMITATION OF LIABILITY: To the fullest extent permitted by applicable law, no responsibility or liability is assumed by the Sponsor for technical problems or technical malfunction arising in connection with any of the following occurrences which may affect the operation of the Program and/or Site: hardware or software errors; faulty computer, telephone, cable, satellite, network, electronic, wireless or Internet connectivity or other online or other communication problems; errors or limitations of any Internet service providers, servers, hosts or providers; garbled, jumbled or faulty data transmissions; failure of any e-mail transmissions to be sent or received; lost, late, delayed or intercepted e-mail transmissions; inaccessibility of the Site in whole or in part for any reason; traffic congestion on the Internet or Site; unauthorized human or non-human intervention of the operation of the Program, including without limitation, unauthorized tampering, hacking, theft, virus, bugs, worms; or destruction of any aspect of the Program, or loss, miscount, misdirection, inaccessibility or unavailability of an Account used in connection with the Program.

To the fullest extent permitted by applicable law, you hereby agree that: (i) any and all disputes, claims and causes of action arising out of or connected with this Program or any Points or Rewards shall be resolved individually, without resort to any form of class action; (ii) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with participating in this Program, but in no event attorneys’ fees; and (iii) under no circumstances will you or anyone else be permitted to obtain awards for and you hereby waive all rights to claim punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased.


SPONSOR: Penguin Random House LLC, 1745 Broadway, New York, NY 10019

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