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Would You Do That to Your Mother?

Best Seller
Would You Do That to Your Mother? by Jeanne Bliss
Hardcover $27.00
May 08, 2018 | ISBN 9780735217812

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  • May 08, 2018 | ISBN 9780735217812

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“Jeanne Bliss’s book is for anyone who’s serious about improving the customer experience. I loved her inspiring and practical case studies.” 
Dan Heath, co-author of Made to StickSwitch, and The Power of Moments

“An actionable, smart, and fun book everyone in hospitality should read. It gets us back to why we’re in business in the first place.”
Raul Leal, CEO of Virgin Hotels

“A fun read that gets to the heart of why the best companies prosper- because they let people be the best version of themselves at work.”
 —Tony Hsieh, CEO of and author of Delivering Happiness

“Jeanne Bliss has written a masterpiece, filled with commonsense ideas that will hit you in the heart. It’s a book that every employee will want to read, and every leader should.”
Colleen Barrett, president emeritus, Southwest Airlines

“Jeanne Bliss gets us to the core of designing moments that matter most to our employees and those we serve–the most brilliant strategy in any business.”  
Dr. Adrienne Boissy, chief experience officer, Cleveland Clinic

 “Jeanne Bliss has made the complex simple by articulating customer experience in concepts that resonate and inspire action.”
Allison Circle, chief customer experience officer, Columbus Metropolitan Library
“This is a practical real-world book that transcends business to address our lives as customers.  In her straight talk and whimsical manner, Jeanne gently prods us toward behaviors that elevate companies and earn growth through customer admiration and word of mouth.”
Martin Hand, Chief Donor Officer, ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital

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