“Courageous Training shows how to confront reality, call out what’s working and what’s not, partner with senior managers to break out of the usual training rut, and achieve truly amazing results.”—William C. Byham, PhD, Chairman and CEO, Development Dimensions International, Inc.
”The business of training has been redefined by Mooney and Brinkerhoff. With direct, elegant language, simple models, and powerful examples they show the way to evolve learning and illustrate how it works.”
Alejandro Reyes, Director, Global Learning and Development, Dell Inc.
“Courageous Training makes sense out of a complex problem—training doesn’t usually work well enough. It explains in elegantly simple terms what’s wrong, what needs to happen, and how to go about changing it.”
—Jim Danko, Dean, Villanova School of Business
“Unlocks the secrets to building a successful learning function. A must read for anyone interested in achieving greater results with their learning investments.”
—Tamar Elkeles, PhD, Vice President, Learning and Development, Qualcomm and coauthor of The Chief Learning Officer
1 Introduction: The Hole We’re In and How We Can Stop Digging
2 What Is Courageous Training?
3 Pillar #1: Be a Business-Goal Bulldog
4 Pillar #2: Build Whole-Organization Responsibility for Training Impact
5 Pillar #3: Win the Hearts and Minds of the Make-or-Break Partners
6 Pillar #4: Tell It Like It Is with Truthful Measurement and Evaluation
7 The Courageous Training Code: Seven Ways to Strengthen Your Leadership Backbone
8 Introducing Four Courageous Training Leaders
9 Case Example #1: Diary of a CLO Executive Development at Children’s Healthcare of Atlanta, by Larry Mohl
10 Case Example #2: The “So What?” Factor: Organizational Change at Clark County School District, by Dr. Jeff Hafen
11 Case Example #3: Raising Expectations for Concrete Results: Leadership Development at Holcim, by Lisa Bell
12 Case Example #4: From Training Delivery to Trusted Advisor: Sales Force Transformation at Insight Enterprises, by Julie Dervin
13 Getting Started on the Courageous Training Path
Resources: Terms and Tools
About the Authors