“A thoughtfully written, persuasive account explaining emotional intelligence and why it can be crucial to your career.”—USA Today
“Good news to the employee looking for advancement [and] a wake-up call to organizations and corporations.”—The Christian Science Monitor
“Anyone interested in leadership . . . should get a copy of this book. In fact, I recommend it to all readers anywhere who want to see their organizations in the phone book in the year 2001.”—Warren Bennis, The New York Times Book Review