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Frequently Asked Questions
Reader Rewards Program Update
As of January 15, 2024, the rewards redemption portion of our program has concluded. Please contact ecustomerservice@penguinrandomhouse.com if you have any questions.
Becoming a Member
Is there a fee to join the Penguin Random House Reader Rewards Program?
Membership in the Program is free of charge. We launched this initiative to celebrate people like you, who love to read.
How do I sign up for the Program?
Start the sign-up process by clicking here. We will ask you to share your email address, provide your name, birthday and zip code in order to enroll. We look forward to sending you a special gift on your birthday!
Who can join the Program?
The Program is open to U.S. residents who are over the age of 18 and who are not employed by Penguin Random House. Each member may enroll for a single account.
What communications will I receive after I sign up?
In addition to receiving news about books and authors from Penguin Random House, you’ll get a monthly e-mail exclusive for Program members that includes recommendations from our staff for what to read next.
What if I don’t want these communications?
You can opt-out of receiving general news from Penguin Random House or Reader Rewards bonus content in the Preference Center.
What if I forget my username or password?
You can utilize the “forgot password” link on the log-in screen to reset your password. The username is the email that you used to sign up for the program. If you’re still having trouble logging in, please contact ecustomerservice@penguinrandomhouse.com.
Can I cancel my membership at any time?
To cancel your membership, you can do one of two things: Click the “Unsubscribe” link at the bottom of any Penguin Random House email footer, which will take you to the Preference Center. Here, you can view your email subscriptions and unsubscribe from any you wish or click “Close Account” and follow the prompts on-screen. Alternatively, you can simply log in to your Reader Rewards Dashboard and go to Email Preferences. Follow the on-screen prompts to either unsubscribe from any emails or click “Close Account” to cancel your membership.
