The Ken Blanchard Series – Simple Truths Uplifting the Value of People in Organizations

Your Best Prospects Are Referred Prospects!

Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent, qualified referrals while retaining and maximizing business with existing customers. Tim Templeton emphasizes the importance of applying the golden rule in business—putting the relationship with your customer first, rather than just making the sale.

This second edition adds a technique for creating a profile of your ideal customer and explains how to reach the tipping point on online reviews and testimonials so you can expand your business 24/7. Your customers, colleagues, and friends already know every new contact you will ever need to succeed. When you apply Tim Templeton’s system, they will naturally refer those potential new customers to you.

The Serving Leader
Five Powerful Actions to Transform Your Team, Business, and Community, 10th Anniversary Edition, Revised and Expanded

It’s people who make organizations great, so how can leaders best help their people achieve that greatness? As Ken Jennings and John Stahl-Wert show in this new edition of their bestseller, you can’t just demand greatness—you have to inspire it. The most effective leaders don’t just stand in front of their people, they stand behind them too. As one of the characters in the book notes, “You qualify to be first by putting other people first.” This concept sounds paradoxical, but it leads to extraordinary outcomes—and The Serving Leader shows precisely how and why.

While Jennings and Stahl-Wert use a compelling fictional story to outline the basics of Serving Leadership, all the characters in it are based on real people, the organizations depicted are based on real organizations—and the results they achieved are what really happened. This edition features a new foreword by Ken Blanchard, a new introduction, and a new chapter checking back in with Mike, the main character, to see what he has learned in the twelve years since he embraced Serving Leadership

On one level this is the most practical guide available to implementing Serving Leadership; on a deeper level, it is a book about the personal journey of growth that real leadership requires. Great organizations are great because they’re filled with people who freely choose to do their very best. It’s a maddeningly simple concept yet stunningly hard to execute. Jennings and Stahl-Wert show leaders how to earn that kind of commitment.

Whatever your position, if you influence change in the lives of those around you, you and engaged in an act of leadership. And if you are a leader in any sense, you are creating a legacy as you live your daily life. Your leadership legacy is the sum total of the difference you make in people's lives, directly and indirectly, formally and informally. Will you consciously craft your legacy or simply leave it up to chance? What can you do to create a positive, empowering legacy that will endure and inspire?

Through an insightful parable, Your Leadership Legacy shows how to create a positive, empowering legacy that will endure and inspire. Doug Roman is a brash, thirty-something CEO heir apparent who assumes he will just waltz into the job after the death of the former CEO, his beloved Aunt Nan. But he must first embark on a journey to learn the three le adership imperatives that will prepare him to shape his leadership legacy. Your Leadership Legacy shows that leaving a lasting legacy is about more than just professing values — you must demonstrate them by the way you live.

Too much to do! I never get anything done! I have so little control over my life!

These were thoughts Ray had as he headed home later for supper, confident his wife, Carol, would be sympathetic to his problem.

One sentence into unloading his problems on her, he heard, "Too much to do? Tell me about it!" Her problems were as big as or even bigger than his.

When they went to a friend for help, they discovered more than hope, "That sounds like us several years ago. But Coach Eric's Aligned Thinking not only solved those problems, it helped us to do what most people believe impossible: align every action to what we really want.

With mild hope and huge skepticism, Ray and Carol visited Coach Eric and gave him a description of their ideal professional and personal life. Coach Eric assured them that Aligned Thinking could help them enjoy each item on their list. However, when he asked them to add to their list "make every moment count so life becomes a celebration," Ray and Carol became even more skeptical.

In today’s fast-paced business environment, frequent feedback and “course correction” is absolutely vital. But about the only time most managers offer employees feedback is during scheduled (and generally infrequent) performance appraisals, which tend to be stiff, formal, and—whether intentionally or not—adversarial, and therefore ineffective. Formula 2+2 offers a simple yet powerful approach to revolutionizing feedback conversations. It details the five secrets of effective feedback:

Timeliness
Balance
Focus
Specificity
Follow-up

Formula 2+2 shows how to foster a culture of continuous feedback which increases the effectiveness of the manager, protects the spirit and dignity of employees, and provides a systematic approach to reinforcing and improving employee performance.