“Crisis at Santa's Workshop is more than a story on facilitation. It broadens the concept of leadership to include everyone. It illustrates the value of asking questions, listening and being open to other perspectives.”
— Alice Murray, Project Manager, Subscription Services 3M
“A meaningful and delightful story for all organizational leaders. Weaver and Farrell reinforce a critical role of managers and leaders to create a powerful, productive work environment using the principles of facilitation."
–Kristen Witte, Director of Operations, Human Resources, Best Buy, Inc.
Preface
1 Santa's Management Team: Monday morning, Twenty-Five Weeks before Christmas
2 Rune Talks to the Coach: Later Monday Morning
3 Rune's Production Managers Meeting: Tuesday Morning
4 Rune Recruits Helmi and Pekka: Later Tuesday Morning
5 Rune Meets with Helmi and Pekka: Wednesday Afternoon
6 Rune Talks to the Coach: Later Wednesday Afternoon
7 Rune Facilitates work with Helmi and Pekka: Still Later Wednesday Afternoon
8 Rune Talks to the Coach: Thursday Morning
9 Rune's Production Managers Meeting: Friday Morning
10 Rune Meets with Marketing: Monday Morning, Twenty-Four Weeks before Christmas
11 Pekka Meets with the Wooden Toys Supervisor: Wednesday Morning
12 Helmi Meets with the Electronic Games Supervisor: Wednesday Morning
13 Pekka and Helmi Meet with Rune: Wednesday Afternoon
14 Rune's Production Managers Meeting: Thursday Morning
15 Rune Meets with Santa: Friday Afternoon
16 The Big Meeting with Santa: Monday Morning, Twenty-Three Weeks before Christmas
17 Rune and Pekka Meet with Emil: Wednesday Morning
18 Rune's Production Managers Meeting: A Monday Morning in September, Fifteen weeks before Christmas
19 Rune's Production Managers Meeting: A Monday Morning Late in November, Four weeks before Christmas
20 The Celebration at the Launching Pad of Santa's Sleigh: Christmas Eve
Notes
About the Authors
