“Managers As Facilitators is a great reference to use as a team develops and changes. The Quick Fix section offers excellent clues to solving everyday management problems.”
— Rebecca L Erdahl, Vice President of Community Relations and Diversity, The Pillsbury Company
“This is a keep-it-out-on-the-credenza handbook for the coach/manager of the ‘90s. It is well organized, with lots of easy-to-find summaries, charts, and tables. I highly recommend it.”
— Larry Newman, Region Vice President, A T&T
Tables and Figures
Preface
Introduction
Facilitator: The Important New Role for Managers
P A R T I: The Essential Elements of Facilitation
Chapter 1: Facilitators Focus on Task
Chapter 2: Clarifying the Charge and Charter of the Group
Chapter 3: Using Yourself as an Instrument to Help the Group
Chapter 4: Benefiting from Individual Differences
Chapter 5: Understanding Group Interaction and Development
Chapter 6: Dealing with Conflict
Chapter 7: The Process of Effective Facilitation
Chapter 8: Active Listening: The Most Important Facilitation Skill
P A R T I I: New Insights into Facilitation
Chapter 9: Facilitation Is Boundary Management
Chapter 10: Facilitation Is Change Management
Chapter 11: Quick Fix: Solutions to Common Problems
References
Index
About the Authors