“An excellent resource for HR professionals looking for ways to fully utilize the knowledge, skills, talents, and abilities of each employee in today’s increasingly complex workplace.”
—Vaso Perimenis Ekstein, Vice President, Human Resources, Winston-Salem Market, Novant Health
“There is, quite simply, no better manual for understanding how best to manage Hispanic employees in the United States.”
—Robert Coleman, Director of Total Rewards and Accountability, SVB Financial Group
“Intelligent, thorough, and compelling. The Hispanic demographic tidal wave is here, and this book allows managers a lifeline to the new realities.”
—Rose Castillo Guilbault, Vice President, Corporate Communications and Public Affairs, AAA of Northern California, Nevada and Utah
A Note on the Nomenclature
Preface
Introduction
Part I The Hispanic Employee and American Demographics
Chapter 1: The Changed American Workforce
Chapter 2: Who is the Hispanic Employee?
Chapter 3: Management and the Hispanic Outlook
Part II The Strategies and Skills for Supervising Non-Exempt Hispanic Employees
Chapter 4: Finding, Attracting and Selecting the Best Hispanic Candidates
Chapter 5: How to Evaluate the Hispanic Employee’s Performance and Conduct
Chapter 6: Hispanics, Managers and Labor Relations
Part III Managing the Salaried Hispanic Professional Successfully
Chapter 7: How to Keep Hispanic Non-Exempt Employees Challenged and Satisfied in the Workplace
Chapter 8: Nurturing the Hispanic Exempt Professional
Chapter 9: Training and Development: How Successful Managers Nurture their Hispanic Workforce
Chapter 10: Empowering the Hispanic Employee and an Organization’s Future
Conclusion
Notes
Index
About the Author
