Part I: Diversity and Organizational Performance
A Conceptual Model of the Impact of Diversity
Why Managing Diversity Is at the Core of Leadership Today
Review of Research on Diversity and Organizational Performance
Part II: Individual-Level Factors in Understanding Diversity
Group Identities in the Self-Concept
Prejudice and Discrimination
Stereotyping
Part III: Group and Intergroup Factors in Understanding Diversity
Cultural Differences
Ethnocentrism
Intergroup Conflict
Part IV: Organizational Context Factors in Understanding Diversity
Organizational Culture and Acculturation
Structural Integration
Informal Integration
Institutional Bias
Part V: Managing Diversity: Guidelines for Leadership
A Model to Guide Organization Change
Tools for Organization Development and Change