About the Author
Jim “Griff” Griffith became eBay’s first customer support representative while working out of his own studio in West Rutland, Vermont. Within two years, he helped build a customer support team with over forty representatives across the U.S. In 1999 as manager of eBay Customer Support Training, he helped train nearly all of the 500 employees who now work at eBay’s first official Customer Support Center in Utah. Today, he holds the unique position of “eBay Ambassador,” traveling across the country and teaching eBay University seminars.