About the Author
Mark I. Rosen, Ph.D., is an adjunct professor of management at Bentley College in Waltham, Massachusetts. He received his Ph.D. in industrial relations from the University of Wisconsin-Madison. For more than five years, Rosen has taught the popular workshops “The Mystic and the Manager,” “Working with Difficult People,” and “Thank You for Being Such a Pain.” He has also been the program director for the Jewish Healing Center of New England. Rosen has served as a consultant to nonprofit organizations and businesses since 1980 and is the founder of WorkWisdom, a management consulting practice.