How Did That Happen?

“Definitely the ‘go-to’ book for teaching organizational accountability that works- without the backlash.”
-Stephen R. Covey, author, The 7 habits of Highly Effective People

“Packed with practical tools and insights, this is the book that can help you turn accountability from concept into reality.”
-Jim Mazzo, president, Abbott Medical Optics

“Connors and Smith have done it again! . . . This book will provide a competitive advantage at a time when ‘accountability’ is more important than ever before!”
-David Brandon, chairman and CEO, Domino’s Pizza, Inc.

“This is the right approach for getting results in today’s global environment.”
-Gregory J. Newell, former U.S. ambassador and assistant secretary of state

“How Did That Happen? clearly outlines the path to accountability. . . . We will place a copy of this book in the hands of all leaders throughout our organization.”
-Michael Lippert, chief operating officer, Arby’s Restaurant Group, Inc.

“Creating greater accountability in a way that captures people’s hearts and minds is harder than it looks. . . . How Did That Happen? delivers specific and practical advice to do just that.”
-Ginger Graham, former CEO, Amylin Pharmaceuticals, Inc.

“Connors and Smith offer an insightful view into the underpinnings of accountability that translate into spectacular and sustainable results.”
-Michael Kneidinger, vice president of worldwide operations, Hard Rock CafT International

“How Did That Happen? peels back the onion on achieving sustained accountability.”
-Jeff Brundage, senior vice president of human resources, American Airlines