“The skill-building aspect is why L.E.T. training is a high priority for our managers and supervisors. The chance that leaders will make changes in this critical leadership skill area-the way they communicate-is higher with L.E.T. than with anything else that I’ve seen on the market.” –H. Levine, Vice President, Business Consulting and Organizational Development, Merck & Co., Inc.
“Leader Effectiveness Training (L.E.T.) is the best, most practical book that I’ve ever read on management.” –Kent Stickler, President, The Stickler Learning Group
“L.E.T. is a ground-breaking book and training methodology that has proven to provide skills and tools to managers in a corporate setting. The skills and tools are timeless.” –Liz Mazzotta, Training Director, Mutual of Omaha
I. How You Can Become an Effective Leader
II. Being the Leader Doesn’t Make You One
III. Doing It Yourself – Or with the Group’s Help
IV. Skills That Help Group Members Solve Their Problems
V. Making Everyday Use of Your Listening Skills
VI. How to Get Your Own Needs Satisfied
VII. How to Make Your Management Team EffectiveVIII. Conflicts: Who Shall Win, Who Shall Lose?
IX. The No-Lose Method: Turning Conflict into Cooperation
X. Organizational Applications of the No-Lose Method
XI. The Periodic Planning Conference: A New Approach to Performance Evaluation
XII. Some Deeper Issues for Leaders
A Personal Postscript
About the Author