“This important book describes the turnaround of the VA health-care system—now widely recognized as leading the nation in terms of both quality and costs—and offers insights that will be useful to patients and policymakers alike.”
—Elliot S. Fisher, MD, Professor of Medicine and Professor of Community and Family Medicine, Dartmouth Medical School
“The improvement of the VA health-care system in the past decade is one of the most impressive stories of large-scale change—and the leadership thereof—in modern times. Students of quality improvement will find lesson after lesson in this important case study.”
—Donald Berwick, MD, MPP, Professor, Harvard Medical School and Harvard School of Public Health, and former administrator of the Centers for Medicare and Medicaid Services
“Phillip Longman has uncovered the biggest untold medical story of the last decade.”
—Paul Glastris, Editor in Chief, Washington Monthly
“Longman’s book is a beacon of hope.”
—Theodore Marmor, Professor Emeritus of Public Policy and Management and Professor Emeritus of Political Science, Yale University
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