It's the Way You Say It

Table Of Contents

Preface to the Second Edition
Introduction
Chapter 1–Assessing Your Voice
Chapter 2–Resolving Specific Problems
Fast Talkers
Loud Talkers
Soft Talkers
Raspy Talkers
High Talkers
Indecisive Talkers
Staccato Talkers
Breathy Talkers
Fading Talkers
Chapter 3–Developing a Dynamic Voice
Expressing Vocal Variety
Getting Emphatic
Developing the Resonant Voice
Getting It Pitch Perfect
Chapter 4–Becoming Well-Spoken
Using the Simple Declarative Sentence
Words Fail Me!
Speaking Your Mind Effectively
Offering a Gracious Response
I Wanna Be Articulate!
Chapter 5–Unifying Your Verbal and Nonverbal Messages
Carrying Yourself with Confidence
How You Look When You Talk Making Eye Contact
Showing Your Interest Becoming Approachable Short Person, Big Message
Chapter 6–Let’s Talk Business!
Making an Impressive Self-Introduction
The Intelligent Interview
Leave Me Voice Mail, and Let Me Tell You How
Getting Your Point Across
Smooth Small Talk
Speaking in Front of People
You Plus PowerPoint
Resources
Hearing Yourself as Others Hear You
Completing a Vocal Self-Evaluation
Getting External Feedback on Your Communication
Communication Evaluation
Acknowledgments
Notes
A Note about the Author’s Other Publications
Index
About the Author