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It's the Way You Say It

Best Seller
It's the Way You Say It by Carol A. Fleming
Paperback $21.95
Mar 04, 2013 | ISBN 9781609947439

Also available from:

  • Mar 04, 2013 | ISBN 9781609947439

    Also available from:

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Product Details


“No other skills will position you ahead of your competition as much as good speaking and presentation skills. No book approaches the depth and breadth of Dr. Carol Fleming’s It’s the Way You Say It.”
—Patricia Fripp, CSP, CPAE, keynote speaker, executive speech coach, and president of Fripp & Associates

Table Of Contents

Preface to the Second Edition
Chapter 1–Assessing Your Voice
Chapter 2–Resolving Specific Problems
Fast Talkers
Loud Talkers
Soft Talkers
Raspy Talkers
High Talkers
Indecisive Talkers
Staccato Talkers
Breathy Talkers
Fading Talkers
Chapter 3–Developing a Dynamic Voice
Expressing Vocal Variety
Getting Emphatic
Developing the Resonant Voice
Getting It Pitch Perfect
Chapter 4–Becoming Well-Spoken
Using the Simple Declarative Sentence
Words Fail Me!
Speaking Your Mind Effectively
Offering a Gracious Response
I Wanna Be Articulate!
Chapter 5–Unifying Your Verbal and Nonverbal Messages
Carrying Yourself with Confidence
How You Look When You Talk Making Eye Contact
Showing Your Interest Becoming Approachable Short Person, Big Message
Chapter 6–Let’s Talk Business!
Making an Impressive Self-Introduction
The Intelligent Interview
Leave Me Voice Mail, and Let Me Tell You How
Getting Your Point Across
Smooth Small Talk
Speaking in Front of People
You Plus PowerPoint
Hearing Yourself as Others Hear You
Completing a Vocal Self-Evaluation
Getting External Feedback on Your Communication
Communication Evaluation
A Note about the Author’s Other Publications
About the Author

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