The Manager Method

“From the restaurant floor to the corporate boardroom, The Manager Method reminds us that leadership is about more than results—it’s about people. Ashley Herd shows that no matter where you lead, you have the privilege by combining your authentic voice with practical tips and tools that turn good intentions into everyday actions. Every manager, whether serving guests or guiding global teams, can learn from these lessons and lead with purpose.”
— Greg Creed, former CEO of Taco Bell and Yum! Brands

“I had the pleasure of working with Ashley at McKinsey and later inviting her to speak to my master’s level Talent Management class at Boston College—she’s the real deal. The Manager Method brings her clarity, empathy, and humor to life, offering practical tools every leader can use. Ashley makes you feel like you can handle even the toughest people challenges with confidence and care.”
— Kerry Casey, VP of Talent Acquisition, Pegasystems

“Ashley brings to life the human side of leadership through a lens of heart, common sense, smarts, and wit. She helps managers see why becoming authentic leaders is so important, and she gives them the tools to get there.”
— Melanie Bootes, former Chief Legal Officer, KFC

“If you want a better culture, you need to invest in better managers. The Manager Method takes leadership from theory to practice, giving managers the real skills to not just drive results, but empower their people in a way that lasts.”
— Laurie Ruettimann, LinkedIn Learning Instructor and author of Betting on You

“We found Ashley on Instagram and loved her Luke responses so we rolled out her Manager 101 course to all of our managers and have seen a big improvement on what is expected and how to be a better manager across our organization. Ashley not only knows management but brings a great US and international compliance perspective with her legal background. Now all of our new and aspiring managers go through Ashley’s Manager Method program.”
— Colin Slade, Chief People Officer, Cloudbeds

“The Manager Method is a game changer for anyone leading teams! Ashley delivers practical, empowering insights with her signature expert approach, offering managers the tools they need to truly inspire others, not just manage them. A must-read for anyone serious about effective leadership.”
— Leigh Elena Henderson, founder and creator of HRManifesto, LLC, and HR Besties podcast co-host

“If I had Ashley’s Manager Method sooner, I could’ve helped managers avoid so many headaches. This book is like a cheat code for handling the awkward, messy, and ‘wait, what do I do now?’ moments of leadership—with actual, practical advice that works.”
— Jamie Jackson, founder of Humorous Resources and HR Besties podcast co-host