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The Eight Essential Steps to Conflict Resolution

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The Eight Essential Steps to Conflict Resolution by Dudley Weeks
Jan 04, 1994 | 304 Pages
  • Paperback $14.99

    Jan 04, 1994 | 304 Pages

Product Details

Table Of Contents


Part I: Understanding Conflict
Chapter 1: A New View of Conflict
Chapter 2: Five Popular (But Ineffective) Approaches to Conflict Resolution
Chapter 3: The Ingredients of Conflict
Chapter 4: The Conflict Partnership Process

Part II: The Eight Essential Steps to Conflict Resolution
Step 1: Create an Effective Atmosphere
Step 2: Clarify Perceptions
Step 3: Focus on Individual and Shared Needs
Step 4: Build Shared Positive Power
Step 5: Look to the Future, Then Learn from the Past
Step 6: Generate Options
Step 7: Develop “Doables”: The Stepping-stones to Action
Step 8: Make Mutual-Benefit Agreements

Appendix A: Handling Frequent Problem Areas
Dealing with Anger
When One Party Thinks There Is No Conflict
When You Feel Unsure About Confronting Someone
When the Other Party Seems Not to Want a Resolution
Dealing with People Who Only Want Things Their Way
Dealing with Conflicts Involving Injustices
Dealing with Seemingly Unresolvable Conflicts
When to Seek a Third-Party Facilitator
Conflict Partnership Third-Party Facilitation Skills

Appendix B: Two Cases That Demonstrate the Conflict Partnership Process


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