DK Essential Managers: Working with Difficult People

This practical and accessible guidebook, written by an international negotiation expert, gives you the tools and techniques to communicate with those with whom you don’t see eye to eye. Learn the art of patience to compromise and negotiate to get what you want.

The book is divided into four clear and concise sections: “Understanding difficult people,” “Communicating with excellence,” “Negotiating conflict,” and “Managing the difficult person.” The topics are addressed with crisp, efficient prose and helpful graphics, making these often-daunting challenges seem understandable and approachable. Complex issues are broken down into concrete, common-sense actions and questions, so you can not only understand the situation but work your way through it.

Author Raphael Lapin is the founder of Lapin Negotiation Strategies and studied at Harvard Law School under pioneering negotiation scholar Roger Fisher (who co-wrote the business bestseller Getting to Yes). 

The DK Essential Managers series covers a range of business and management topics and has sold more than 2 million copies worldwide. Each guide is clearly presented for ease of reference, with visual pointers, tips, and graphics.