"Successful partnerships are not built on deals and contracts. They work because of the heart and soul of the relationships. Dance Lessons is a terrific instruction guide for making all your partnerships successful."
—J. W. Marriott, Jr., Chairman and CEO, Marriott International, Inc.
“Winning football, a crowd-pleasing dance, and great partnerships share many of the same secrets. Dance Lessons is a must-read for anyone wanting a championship partnership.”
—Joe Theismann, former Quarterback for the Super Bowl Champion Washington Redskins
"Partnership! It's what makes marriages, friendships, and businesses work. Always has… always will. As long-time life and business partners, we found Dance Lessons confirming, compelling, and cutting edge."
—Marjorie and Ken Blanchard, Co-Founders, Blanchard Training & Development
"Dance Lessons is a concise and practical guide to building personal and business relationships that are as fun and profitable as Rogers and Astaire."
—Larry Wilson, Founder, Pecos River Learning, and author of Stop Selling, Start Partnering!
FOREWORD by Rich Teerlink, Retired Chairman & CEO, Harley-Davidson, Inc.
PREVIEW: You Don’t Know Jack . . . Or Do You?
Part One The Secret Side Of Magnetic Service
SECRET #1: Make Trust A Verb
SECRET #2: Focus On Customer Hopes, Not Just Needs
SECRET #3: Add “Charisma” To The Service Mix
SECRET #4: Engage The Customer’s Curiosity
SECRET #5: Give Customers An Occasional Miracle
SECRET #6: Empower Customers Through Comfort
SECRET #7: Reveal Your Character By Unveiling Your Courage
Reflection: Assessing Your Magnetic Service Style
Part Two: The Leadership Side of Magnetic Service
CHAPTER 8: Trust Thrives When Leaders Lead Naturally
CHAPTER 9: Hopes Spring Forth When Leaders Foster Revelation
CHAPTER 10: Service Can Be Charismatic If Leaders Exhibit Boldness
CHAPTER 11: Curiosity Lights Up When Leaders Learn Out Loud
CHAPTER 12: Miracle Making Happens When Leaders Inspire Engagement
CHAPTER 13: Customers Are Empowered When Leaders Promote Partnerships
CHAPTER 14: Character Is Revealed If Leaders Have Soul
About the Authors